Turn visual data into insights with Pendo Session Replay
See where and why users get stuck, inform your roadmap with visual data, and connect your replays to analytics and in-app feedback.
Visualize behavior in context with quantitative analytics and qualitative feedback to uncover the 'why' behind user actions.
Spot usability issues, refine features, and improve onboarding experiences.
Instantly surface the most relevant sessions with AI-powered suggested replays.
EXPLORE THE PENDO SXM PLATFORM
Every tool you need for better software experiences
See software through your users' eyes
- Identify friction points
- Improve customer experience
- Speed up issue resolution
- Enhance data-driven decisions
- Pinpoint user frustration
Cin7 tripled in-app conversions and sourced $450k in projected monthly revenue.
Uncover trends in user behavior with Pendo Analytics
- Evaluate product usage
- Map your user journeys
- Rally teams around dashboards
- Integrate your data
- Measure ROI of AI agents
HackerRank reduced at-risk customer churn by over 50% by tracking and evaluating customer health.
Deliver personalized guidance at the perfect moment
- Personalize every experience
- Jump start the creation process
- Get users to value quickly
- Create cross-app consistency
- Embed helpful tips and resources
SkuVault deflected 45% of support tickets.
Monitor and improve user sentiment
- Identify and act on trends
- Combine analytics with NPS
- Understand usage volume
- Access NPS by user segment
- Gather AI-generated qualitative insights
Okta used NPS to understand and improve user sentiment.
Turn feedback into excellent products
- Capture user feedback efficiently
- Identify trends in feedback
- Prioritize product improvements
- Increase customer satisfaction
- Tie feedback to upsell opportunities
ESO cut months of analysis with AI-powered feedback management.
Personalize communications, in-app and out
- Synchronize messaging journeys
- Personalize every experience
- Automate based on action
- Tie interactions to outcomes
- Coordinate touchpoints across platforms
Respage doubled email open rates and promoted in-app upsells.
Understand the why behind every click, comment, or complaint
Visual proof
See what users really experience and drive change with visual data.
Unlimited replays
Never miss a critical user interaction or insight.
All-in-one insights
Pendo unifies user signals—quant, qual, visual, and sentiment—for complete clarity.
60% reduction in support ticket resolution time
“With Session Replay, the support agent can get all the context they need without having to ask another question.”
– Lauren Lathrop, Senior Manager of Customer Support, Avero
Don’t just take it from us
Session Replay
“I love Pendo because it helps me understand my customers better. It provides valuable insights into their usage and preferences so I can create customized experiences in the app to increase engagement and conversions.”
John Smith
Geographic Information Systems Analyst, Municipal GIS Partners, Inc.
“One of the best things about Pendo is that it allows us to monitor various key performance indicators closely. This makes it easy to identify how users interact with new pages and features, which helps us optimize the platform for maximum effectiveness.”
Sarah Johnson
Android Developer, Bestly
“I don't need to ask engineering to tag content - I can do it myself AND the data is backdated to when Pendo was installed. These two items alone give me ownership over the product analysis process and the flexibility to experiment fast.”
Michael Brown
Senior Product Manager, ResoluteAI
“Our product contains features that are constantly being upgraded, renewed, or added. With the help of Pendo we can easily target the right customers to communicate our product updates and values to.”
Emily Davis
Marketing Coordinator, Vesper
“I love Pendo because it helps me understand my customers better. It provides valuable insights into their usage and preferences so I can create customized experiences in the app to increase engagement and conversions.”
John Smith
Geographic Information Systems Analyst, Municipal GIS Partners, Inc.
“One of the best things about Pendo is that it allows us to monitor various key performance indicators closely. This makes it easy to identify how users interact with new pages and features, which helps us optimize the platform for maximum effectiveness.”
Sarah Johnson
Android Developer, Bestly
“I don't need to ask engineering to tag content - I can do it myself AND the data is backdated to when Pendo was installed. These two items alone give me ownership over the product analysis process and the flexibility to experiment fast.”
Michael Brown
Senior Product Manager, ResoluteAI
“Our product contains features that are constantly being upgraded, renewed, or added. With the help of Pendo we can easily target the right customers to communicate our product updates and values to.”
Emily Davis
Marketing Coordinator, Vesper
“I love Pendo because it helps me understand my customers better. It provides valuable insights into their usage and preferences so I can create customized experiences in the app to increase engagement and conversions.”
John Smith
Geographic Information Systems Analyst, Municipal GIS Partners, Inc.
“One of the best things about Pendo is that it allows us to monitor various key performance indicators closely. This makes it easy to identify how users interact with new pages and features, which helps us optimize the platform for maximum effectiveness.”
Sarah Johnson
Android Developer, Bestly
“I don't need to ask engineering to tag content - I can do it myself AND the data is backdated to when Pendo was installed. These two items alone give me ownership over the product analysis process and the flexibility to experiment fast.”
Michael Brown
Senior Product Manager, ResoluteAI
“Our product contains features that are constantly being upgraded, renewed, or added. With the help of Pendo we can easily target the right customers to communicate our product updates and values to.”
Emily Davis
Marketing Coordinator, Vesper
Fix the software experience
Make software smarter, smoother,
and easier to use
820M
End users' experiences impacted
70%
of Pendo customers see a positive ROI within 6-8 months
62%
of customers say Pendo has
increased feature adoption
Pendo works seamlessly with the tools you use every day
Frequently asked questions
The all-in-one platform for digital transformation
We help product, marketing, customer success, and IT teams deliver digital experiences customers want—and want to pay for—while consolidating costs with a single product platform.