Pendo vs. Userpilot: How do they compare?
Userpilot gives you the basics. Pendo gives you breakthroughs.
Userpilot can work for small teams just getting started that need quick-fix in-app guidance and basic usage metrics. Pendo’s comprehensive platform goes far beyond this, helping cross-functional teams build end-to-end optimized software experiences at scale.
Go from insights to action in one unified platform
Pendo has always believed that user insights and the means to take action on them should go hand in hand. That's why it’s the only all-in-one platform designed to optimize every element of the software experience—so every insight becomes a next step.
By combining advanced product analytics, in-app guides, session replay, and feedback, teams can move seamlessly to deliver maximum at scale, both inside and outside their product. The result? Higher revenues, lower costs, and reduced risk.
The Total Economic Impact of Pendo
WHY COMPANIES CHOOSE PENDO OVER USERPILOT
01 An all-in-one platform you won’t grow out of
Userpilot shows surface-level product usage, but doesn't give teams the depth they need to confidently decide what to build, fix, or improve in order to drive growth. Its analytics are limited and lack the data granularity needed to tie user sentiment and engagement to conversion outcomes. This leaves teams at risk of misallocating resources and making decisions based on questionable assumptions.
Pendo’s unified platform helps you understand how users interact with your software, capture their feedback, and guide them in the moments that matter—across web, mobile, and email. It gives you the visibility to see what's happening and the tools to shape what happens next across every touchpoint.
Teams can align cross functionally to prioritize improvements, engage with customers, and address user friction before it impacts retention. And they can do this without having to switch between tools or manage a patchwork of point solutions as they scale. That means faster decisions, better outcomes, and fewer missed opportunities.
“Pendo has become integrated into nearly every corner of Talegent’s business, with over two-thirds of employees using it across the sales, engineering, and marketing functions. It now forms the backbone of the company’s efforts to improve customer health, drive feature adoption, and boost retention.”
Richard Thwaite, Head of Product, Talegent
02 Orchestrate growth with personalized engagement
Userpilot was built for simple in-app messaging and supports some basic logic for delivering content to specific segments. But its one-size-fits-all functionality doesn't provide you with tools to effectively tailor the right messages to the right audiences across channels or tie experiences to outcomes.
Pendo is the only platform designed to engage users throughout their journey with embedded guides, cross-platform resource centers, NPS surveys, and targeted email campaigns—all informed by rich behavioral data.
Pendo ensures you can deliver personalized, impactful experiences both inside and outside of your product—driving deeper engagement, increasing feature adoption, and creating consistent value from onboarding to expansion.
“People can see that we are continually innovating and listening to feedback and building new stuff every week and every month. Pendo is one of the tools that really enables us to do that”
Josh Todd, Director of Digital Experiences, TUNE
03 Build what matters most with confidence
Userpilot supports basic in-app surveys and NPS, but doesn’t give teams the tools to collect feedback at scale or link it to product strategy. Without the ability to target campaigns based on product usage or user attributes, it’s hard to confidently validate ideas or decide what to build next.
With insights deeply connected to action, Pendo’s comprehensive approach ensures product decisions are informed, intentional, and impactful—not reactive or siloed. Teams can collect feedback at scale, validate ideas before they build, and engage users everywhere they interact with the product.
With Pendo, teams can scale feedback collection and management, validate ideas before they build, and engage users everywhere they interact with the product. This eliminates guesswork, speeds up innovation, and drives long-term loyalty with higher customer satisfaction.
"Connecting with users can be complex, but Pendo has been a key ally in achieving it, allowing us to conduct quick experiments, strengthen our product design skills, and improve our ability to solve problems more efficiently.”
Estefania Olivas, Head of Product Design, Skydrop
04 Designed for all stages of growth, not just the startup phase
Userpilot is ideal for smaller teams with simple requirements. Their newer features—like analytics, session replay, and mobile support—remain limited in scope or underdeveloped. This limits their ability to support businesses as they scale and their requirements become more complex.
Built for every stage of digital maturity, Pendo’s robust platform supports complex, growing enterprises. Our customers include companies of all sizes, from early-stage startups to Fortune 100s. Ensuring every element of a business’ software experience delivers maximum impact is something we’ve spent the last decade perfecting.
With mature capabilities developed over a decade across analytics, feedback, and user engagement, Pendo helps companies improve software experiences and drive growth while adapting to your product requirements as your user base expands.
"[Pendo is] the perfect tool for us, at this stage we can scale with software, rather than people.”
Adam Patrino, Co-Founder, Casted
Pendo vs. Userpilot:
Key Capabilities Comparison
What your business needs
Understanding user behavior
Enterprise-grade analytics with advanced segmentation, cohorts, path analysis, and custom dashboards to drive data-informed decisions that boost feature adoption and retention.
Basic dashboards and funnels; lacks advanced visuals, flexible segmentation, and can struggle at scale
Having the right data at all times
Auto-capture of every click, page view, and feature usage—tag anytime to see full historical data from day one.
Auto-capture requires manual labeling per element as visual labeling is limited to 250 events, making it tedious to scale.
Seeing user pain points in context
AI-driven replays with automated frustration detection (rage-clicks, error signals), directly linked to path and funnel analytics, reducing investigation time and accelerating fixes.
Basic session recordings that are manual-review only and an add-on with no automated detection of frustration signals or AI-surfaced insights.
Taking action to drive better outcomes
All-in-one platform for feedback, engagement, and analytics enabling you to act on insights and drive outcomes from onboarding to retention and expansion.
Focused only on onboarding/engagement; lacks built-in feedback management, roadmaps, and robust mobile support
Connecting with other important business tools
Extensive native integrations (Salesforce, Slack, Intercom, Marketo, Segment, and more) with seamless data flow, eliminating silos and empowering cross-functional teams with unified views of user journeys.
Supports a limited number of native integrations with limited webhook/API support that requires custom engineering for most systems.
Why companies switch from Userpilot to Pendo
With Pendo, we no longer request data from the [business intelligence] engineers and other resources. We are completely done. That has gone from a regular occurrence to zero.”
UX Director, Technology
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Frequently asked questions
