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Pendo Analytics

Make smarter decisions with Pendo's product analytics tool

Learn everything about your customers so you can improve everything about their digital experiences.

Get closer to your customers:
Get closer to your customers:

Know how your software is really used and which features deliver the most value.

Improve engagement and conversions:
Improve engagement and conversions:

Spot and resolve workflow friction with paths, funnels, and AI-powered insights.

Never miss another insights:
Never miss another insights:

Uncover trends across your users' behavior and reveal opportunities for growth with AI-powered recommended next steps.


We're trusted by industry leaders like:
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EXPLORE THE PENDO SXM PLATFORM

Every tool you need for better software experiences

Analytics
Guides
NPS
Listen
Session Replay
Orchestrate

Uncover trends in user behavior with Pendo Analytics

  • Evaluate product usage
  • Map your user journeys
  • Rally teams around dashboards
  • Integrate your data
  • Measure ROI of AI agents
Customer logo

HackerRank reduced at-risk customer churn by over 50% by tracking and evaluating customer health.

Deliver personalized guidance at the perfect moment

  • Personalize every experience
  • Jump start the creation process
  • Get users to value quickly
  • Create cross-app consistency
  • Embed helpful tips and resources
Customer logo

SkuVault deflected 45% of support tickets.

Monitor and improve user sentiment

  • Identify and act on trends
  • Combine analytics with NPS
  • Understand usage volume
  • Access NPS by user segment
  • Gather AI-generated qualitative insights
Customer logo

Okta used NPS to understand and improve user sentiment.

Turn feedback into excellent products

  • Capture user feedback efficiently
  • Identify trends in feedback
  • Prioritize product improvements
  • Increase customer satisfaction
  • Tie feedback to upsell opportunities
Customer logo

ESO cut months of analysis with AI-powered feedback management.

See software through your users' eyes

  • Identify friction points
  • Improve customer experience
  • Speed up issue resolution
  • Enhance data-driven decisions
  • Pinpoint user frustration
Customer logo

Cin7 tripled in-app conversions and sourced $450k in projected monthly revenue.

Personalize communications, in-app and out

  • Synchronize messaging journeys
  • Personalize every experience
  • Automate based on action
  • Tie interactions to outcomes
  • Coordinate touchpoints across platforms
Customer logo

Respage doubled email open rates and promoted in-app upsells.

Go from guessing to knowing with product analytics software

Get going, fast

Start collecting app and user data with little to no engineering effort.

Start yesterday

Learn from the past with retroactive product analytics.


Act on insights

Get instant recommendations, powered by AI and automation.

introducing pendo agent analytics

The first tool built to measure, govern, and grow your AI Agents


The first solution built specifically for this new age of agentic software.

With Pendo Agent Analytics you can:

  • Understand adoption and user intent

  • Connect agent activity to business outcomes

  • Ensure safe, effective visability across your stack


Get a demo

Don’t you hate it when your revenue forecast misses the mark?

Leverage AI-driven insights to predict revenue accurately, improve Salesforce use, and maximize your ROI with one tool.

  • Understand upsell opportunities and predict churn before it happens
  • Reduce costs for support and training to improve your revenue team’s bottom line
  • Cut risk with better forecasting data and ensure your teams stay compliant

Explore Pendo for Sales

Are bad employee software experiences leading to wasted money and compliance headaches?

Get the return you were promised on your workplace software, identify at-risk behavior, and transform how work happens.

  • Understand user behavior to ensure work happens in approved ways
  • Help employees work smarter with software that drives results
  • Empower employees to be more productive with always-on support

Explore Pendo for IT

Check out success stories from Pendo customers

Cartegraph used analytics and in-app guides to track feature usage and create timely in-app messaging to drive mobile adoption.

62%

increase in mobile app adoption

Keap leveraged Pendo Analytics to gain clearer user insights and deliver more targeted in-app messaging.

10x

increase in feature adoption

LabCorp used Pendo Analytics to identify friction in the registration process and reduce support tickets.

99%

reduction in ticket backlog

Don’t just take it from us

Hear what people have to say about Pendo.

Product

Management

Mobile App

Analytics

Product

Analytics

4.5

I love Pendo because it helps me understand my customers better. It provides valuable insights into their usage and preferences so I can create customized experiences in the app to increase engagement and conversions.

Municipal GIS Partners, Inc. logo

John Smith

Geographic Information Systems Analyst, Municipal GIS Partners, Inc.

4.5

One of the best things about Pendo is that it allows us to monitor various key performance indicators closely. This makes it easy to identify how users interact with new pages and features, which helps us optimize the platform for maximum effectiveness.

Bestly logo

Sarah Johnson

Android Developer, Bestly

4.5

I don't need to ask engineering to tag content - I can do it myself AND the data is backdated to when Pendo was installed. These two items alone give me ownership over the product analysis process and the flexibility to experiment fast.

ResoluteAI logo

Michael Brown

Senior Product Manager, ResoluteAI

4.5

Our product contains features that are constantly being upgraded, renewed, or added. With the help of Pendo we can easily target the right customers to communicate our product updates and values to.

Vesper logo

Emily Davis

Marketing Coordinator, Vesper

4.5

I love Pendo because it helps me understand my customers better. It provides valuable insights into their usage and preferences so I can create customized experiences in the app to increase engagement and conversions.

Municipal GIS Partners, Inc. logo

John Smith

Geographic Information Systems Analyst, Municipal GIS Partners, Inc.

4.5

One of the best things about Pendo is that it allows us to monitor various key performance indicators closely. This makes it easy to identify how users interact with new pages and features, which helps us optimize the platform for maximum effectiveness.

Bestly logo

Sarah Johnson

Android Developer, Bestly

4.5

I don't need to ask engineering to tag content - I can do it myself AND the data is backdated to when Pendo was installed. These two items alone give me ownership over the product analysis process and the flexibility to experiment fast.

ResoluteAI logo

Michael Brown

Senior Product Manager, ResoluteAI

4.5

Our product contains features that are constantly being upgraded, renewed, or added. With the help of Pendo we can easily target the right customers to communicate our product updates and values to.

Vesper logo

Emily Davis

Marketing Coordinator, Vesper

4.5

I love Pendo because it helps me understand my customers better. It provides valuable insights into their usage and preferences so I can create customized experiences in the app to increase engagement and conversions.

Municipal GIS Partners, Inc. logo

John Smith

Geographic Information Systems Analyst, Municipal GIS Partners, Inc.

4.5

One of the best things about Pendo is that it allows us to monitor various key performance indicators closely. This makes it easy to identify how users interact with new pages and features, which helps us optimize the platform for maximum effectiveness.

Bestly logo

Sarah Johnson

Android Developer, Bestly

4.5

I don't need to ask engineering to tag content - I can do it myself AND the data is backdated to when Pendo was installed. These two items alone give me ownership over the product analysis process and the flexibility to experiment fast.

ResoluteAI logo

Michael Brown

Senior Product Manager, ResoluteAI

4.5

Our product contains features that are constantly being upgraded, renewed, or added. With the help of Pendo we can easily target the right customers to communicate our product updates and values to.

Vesper logo

Emily Davis

Marketing Coordinator, Vesper

Fix the software experience

Make software smarter, smoother,
and easier to use

820M

End users' experiences impacted

70%

of Pendo customers see a positive ROI within 6-8 months

62%

of customers say Pendo has
increased feature adoption

Pendo works seamlessly with the tools you use every day

Frequently asked questions

The all-in-one platform for digital transformation

We help product, marketing, customer success, and IT teams deliver digital experiences customers want—and want to pay for—while consolidating costs with a single product platform.

Get a demo